SUPPORT

How can we help?

Keep your payment ID handy. Never send a private key, identity document or pickup code in a public message.

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Sign in below to open a private support request. You can follow its status here.

If a transfer is pending, open its details and refresh its status. Avoid starting a second cash-out for the same balance.

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Where does the money come from?

From creator fees actually collected on supported Pump.fun coins. Parcel allocates 80% to the nominated recipient and accounts for 20% in a separate buyback and burn reserve. Trading volume is not earnings.

Does a nomination mean the recipient has joined?

No. A nomination links a coin to a public profile. The recipient must claim the profile, prove control and opt in before accessing earnings. Nomination does not imply endorsement.

How does cash pickup work?

Cash pickup requires a verified recipient, an available payment service and a supported destination. Check your dashboard for cash-out options, review the fees and exchange rate, and wait for confirmed pickup instructions before visiting a location.

What happens to a small balance?

It stays attributed to the recipient and carries forward. Cash-out minimums and limits depend on the market, asset and provider. Balances carry forward until they meet the applicable minimum.

Is the 20% reserve already a buyback?

No. An allocation is a budget. Any buyback or burn must be executed separately and supported by verified transaction evidence.